Frequently asked questions.

Order processing takes 1–2 business days and shipping takes an estimated 5–8 business days, giving a total estimated delivery time of 6–10 business days from the date you order. Business days are Monday to Friday, excluding UK public holidays. Orders placed after 5:00 PM UK time begin processing on the next business day.

Yes. Cantera provides free tracked shipping to United Kingdom addresses, with no minimum order value.

No. Cantera currently delivers to addresses within the United Kingdom only.

We send the available tracking information by email after your order is dispatched. Tracking can take a short time to update after the carrier receives the parcel. If your parcel is delayed or tracking has not updated, contact us with your order number.

Some orders are dispatched directly by our fulfilment partners and may originate outside the United Kingdom. The carrier can vary by product, dispatch location and delivery address. Cantera’s registered office is not a warehouse and does not dispatch stock.

Email support@wearecantera.shop as soon as possible. We will try to stop or amend the order before dispatch, but this cannot be guaranteed once fulfilment has begun. If the parcel has already been dispatched, the applicable return process will apply. This does not reduce any statutory cancellation right.

Contact us immediately with your order number and the correct address. We will try to update it before fulfilment begins, but we cannot guarantee a change after an order has entered processing or been dispatched.

No. Cantera is an online women’s activewear and athleisure retailer. Our registered office is not a shop, visiting address, collection point or warehouse.

The payment methods currently available for your device and order are shown securely at Shopify checkout. All prices are displayed in British Pounds sterling (GBP). Cantera does not receive or store complete payment-card details.

Cantera currently focuses on individual customer orders. You can email support@wearecantera.shop with the products and quantities you need. We will confirm whether we can help; availability and special pricing are not guaranteed.

You may request a return within 30 days of receiving your order. Under Cantera’s voluntary policy, items must be unused and unworn, with original tags attached and any accessories and original packaging included. If an item has a hygiene seal or liner, it must remain attached and intact for a change-of-mind return. There are no restocking fees. Your statutory rights remain unaffected.

Email support@wearecantera.shop or use our Contact page. Include your name, order number, the item you wish to return, the reason, and clear photographs if it is damaged, faulty or incorrect. Wait for approval and the correct return instructions before posting anything.

For an accepted damaged, faulty or incorrect-item claim, Cantera will arrange return postage or reimburse the reasonable cost of tracked return postage. For change-of-mind or sizing returns, the customer is responsible for return postage.

After the return arrives and is inspected, approved refunds are issued to the original payment method. We aim to process them within 10 business days of receiving and inspecting the return, subject to any shorter period required by law. Your bank or payment provider may take additional time to display the funds.

Send an approved return only to the address provided by our customer-care team. Depending on the item and fulfilment location, that address may be outside the United Kingdom. Do not send returns to Cantera’s registered office. Use a tracked postal service and keep proof of postage until the return is complete.

Email support@wearecantera.shop or use the Contact page. Customer-care hours are Monday–Friday, 9:00 AM–5:00 PM UK time, and the typical response time is 1–2 business days.