Shipping policy

Last updated: 2 August 2026

At Cantera, we'd rather be straight with you about delivery than bury it in the small print. Every order within the United Kingdom ships free and tracked, whatever you spend.

Shipping Locations

This Shipping Policy applies to all orders delivered within the United Kingdom.

Delivery Timeframes

Our delivery timelines are estimates, set out below:

  • Order cut-off time: 5:00 PM (GMT+00:00). Orders placed after this time are processed on the next business day.
  • Handling time: 1–2 business days (Monday–Friday, excluding public holidays).
  • Transit time: 5–8 business days (Monday–Friday).
  • Estimated total delivery time: 6–10 business days (handling and transit combined).

These timeframes are indicative and may vary during busy periods or because of carrier-related delays.

Delivery Partners

Depending on your location and the size of your order, your parcel may be delivered by one of the following reputable UK carriers:

  • Royal Mail
  • Evri
  • Yodel
  • DPD
  • UPS
  • FedEx

Shipping Costs

Free tracked shipping: every order within the United Kingdom ships free, with no minimum spend.

Delivery Issues

If something goes wrong with your delivery, whether that's a delay or a parcel that hasn't arrived, please contact our support team as soon as you can. We're here to help and will do our best to put it right.

Email us at support@wearecantera.shop.

Order Tracking

Once your order has been dispatched, you'll receive an email with your tracking number so you can follow your parcel's progress.

Questions?

For anything else, get in touch with our support team at support@wearecantera.shop. We're always happy to help.

Contact Information

Website: wearecantera.shop

Business Name: FOOTBALL ACADEMY BOURNEMOUTH LTD

Company Number: 16437662

Registered Office: 2 Grantham Road, Bournemouth, England, BH1 4NW, United Kingdom
(Not a visiting address or return address)

Email: support@wearecantera.shop

Phone Number: +44 7446 363842

Customer Service Hours: Monday  Friday, 9:00 AM  5:00 PM (GMT+00:00)

We aim to respond to all enquiries within 1–2 business days.