Shipping policy
Last updated: 2 August 2026
At Cantera, we'd rather be straight with you about delivery than bury it in the small print. Every order within the United Kingdom ships free and tracked, whatever you spend.
Shipping Locations
This Shipping Policy applies to all orders delivered within the United Kingdom.
Delivery Timeframes
Our delivery timelines are estimates, set out below:
- Order cut-off time: 5:00 PM (GMT+00:00). Orders placed after this time are processed on the next business day.
- Handling time: 1–2 business days (Monday–Friday, excluding public holidays).
- Transit time: 5–8 business days (Monday–Friday).
- Estimated total delivery time: 6–10 business days (handling and transit combined).
These timeframes are indicative and may vary during busy periods or because of carrier-related delays.
Delivery Partners
Depending on your location and the size of your order, your parcel may be delivered by one of the following reputable UK carriers:
- Royal Mail
- Evri
- Yodel
- DPD
- UPS
- FedEx
Shipping Costs
Free tracked shipping: every order within the United Kingdom ships free, with no minimum spend.
Delivery Issues
If something goes wrong with your delivery, whether that's a delay or a parcel that hasn't arrived, please contact our support team as soon as you can. We're here to help and will do our best to put it right.
Email us at support@wearecantera.shop.
Order Tracking
Once your order has been dispatched, you'll receive an email with your tracking number so you can follow your parcel's progress.
Questions?
For anything else, get in touch with our support team at support@wearecantera.shop. We're always happy to help.
Contact Information
Website: wearecantera.shop
Business Name: FOOTBALL ACADEMY BOURNEMOUTH LTD
Company Number: 16437662
Registered Office: 2 Grantham Road, Bournemouth, England, BH1 4NW, United Kingdom
(Not a visiting address or return address)
Email: support@wearecantera.shop
Phone Number: +44 7446 363842
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+00:00)
We aim to respond to all enquiries within 1–2 business days.